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Reporting a New Claim
Reporting a claim in a timely manner allows us to conduct a more accurate investigation and will expedite the resolution of the claim.
To a report a new claim during regular business hours (7:30 am and 4:00 pm), call (800) 332-3556 or (303) 722-2600 and your call will be directed to the next available Claims Services staff member. In the event you need to report a claim outside of normal business hours, call the above numbers and follow the voicemail prompts or dial 4 to leave a message in the automated Claims system. When reporting your claim, be sure to leave the Member name, contact person for the claim, their phone number, including area code, and a brief description of the claim on the voicemail. Your claim will then be paged out to the next available field representative who will return your call as soon as possible.
Members can also report a new claim 24/7 by accessing our online Incident Reports under the Members section, after logging in at the top right of this page.
For more information about Claims Services Department or when to report a claim contact us.